Introducing the career of Dori Gilbert, PMO-CP
Passionate about Delivery Oversight
My career is a fusion of management experience enabling me to move adeptly through project and operational delivery issues while facilitating strategic alignment and growth/transformation. I lead through my superpower of clarity!
How does this experience contribute to meeting program or operational goals?
I activate clarity and momentum across complex environments by bridging strategic gaps, refining interactions, and resolving delivery friction. My passion lies in amplifying communication flow, narrative coherence, and business fluency within the PMO, transforming scattered inputs into aligned action. I facilitate confident decision-making and purposeful execution, ensuring that critical insights reach the right stakeholders at the right moment to shape meaningful outcomes.
Because of my drive toward clarity, I unite teams for cohesive, efficient delivery that is aligned with purpose and the execution promise. As business objectives change, I specialize in adapting methodologies to meet evolving customer needs and market dynamics.
With my unique blend of product delivery, change management, project governance and executive communication skills, I help establish, grow, and manage an adaptable project or operational delivery function. I was a project manager in my early career and have built my career on project delivery skills while developing my holistic leadership skills.
In 2025, I received my Project Management Office Certified Practitioner (PMO-CP) certificate. With the associated coursework on the PMO Value Ring Methodology I learned practical ways to measure and demonstrate PMO/Program value and it confirmed my depth of knowledge in managing a stakeholder-oriented delivery function.
In 2023, I was certified in the ECHO Listening Intelligence system, which facilitates team synergy and collaboration based on understanding and adapting to various listening preferences. Improved listening skills and courageous information sharing are at the heart of communication agility!
These certifications rounded out my expertise in human-centered design, which is prevalent in the frameworks for my Product Portfolio Management and Change Management certifications.
See my ideas and success stories in my Portfolio, Project Management articles, and speaking engagements.
Operationally, I have managed:
- Departments of more than 20 people, including staff, contractors, and volunteers
- 20% improvement in product release time to market
- Negotiations for a 35% decrease in hotel meeting room expenses when I stood in for manager to lead CIO all-hands meeting for 2500+ attendees, in person and broadcast
- Initiatives to increase adoption of IT project management tools and methodology by 20-30%
- Individual initiative budgets from $.5 million and up
Delivery & Change Resilience
A versatile background gives ease in responding to objectives and shifting business conditions.
Over the span of my career, I've learned how to deliver end-to-end systems that fulfill the execution promise. I also accept that change is a normal part of doing business, and that it's best to use resources for projects that bring the most value, even if that means putting one or more on hold.
With project and product delivery management as a foundation, I integrate change management, user adoption and professional development through superb communication skills - speaking, writing, and listening. I have the courage and clarity to communicate gaps, to ask for leadership help, and to recognize conditions that will lend to success.
Bonus: I learn from multiple sources, even through the experience of others, and I'm an autodidactic learner. This means I ease into learning new business environments.
Talents to Drive Stakeholder Satisfaction
Natural and developed talents
I align with stakeholder needs that I learn from listening to key staff, partners, executives and peers. I naturally want to continuously improve to make processes and interactions more efficient and responsive to change. Since my background spans product management, project oversight, stakeholder engagement, and change management, I am uniquely equipped to bridge strategy and execution in complex environments
In this Zoom story I facilitated customized solutions for specific stakeholder groups like executive assistants, the marketing team, and the regional CIOs. I also created a knowledge hub on an accessible platform with guides for stakeholder groups, tip sheets, training recordings, and the calendar of live training sessions.
Project milestones and product tips were communicated through various newsletters, cascaded through leaders, and shared with key stakeholder groups.
My Zoom story
Most of these talents were used in a project where I led adoption efforts in collaboration with an adoption project manager and a trainer. We onboarded about 30,000 people to the Zoom meeting platform in 60 days.
I utilized a change management and usability approach, filling in stakeholder needs for data, dashboards, and specialized training, ensuring that interactions were alchemized into experiences that resonated.
Versatile Delivery Experience – Roles Held
Sr. Project Manager
Manager, Product Services (PMO)
Sr. Product/Project Manager
Manager, Product Marketing
Director, Conference Operations Team
IT Project Communications Lead
IT Transformation PMO Operations Program Manager
Identifying & Overcoming Obstacles to Meet Delivery Goals
Experiencing this set of roles have led to these impacts:
People
- Ally stakeholders – all levels
- User experience empathy (Experience Alchemy)
- Align to business goals
Expertise
- Information sharing and flow
- Department development and management
- Project management methodology & expertise
Organizational/Management
- Budgeting
- Lead direct reports
- Plan and execute end-to-end
For additional accomplishments, see the Connect with Me section below.
